Terms and Conditions

Wherever they appear in these terms, the following expressions carry the meanings set out against them:

• “the Company” or “we”: Technology KSA – Pure Pixel, commercial registration 4030463877.
• “the Client” or “you”: any natural or legal person using the site or requesting a service from the Company.
• “the Site”: TechnologyKSA.com and its associated pages and digital platforms.
• “the Services”: the technical services provided by the Company, including website, application and systems development, hosting and support, AI and automation solutions, design, and digital marketing.
• “the Quotation”: the document issued by the Company setting out the scope of work, the fee and the timeline.
• “the Contract”: the approved quotation or the signed agreement between the parties, together with its annexes.
• “the Deliverables”: what the Company hands over to the Client under the Contract — files, code, designs, systems and documentation.
• “Scope of Work”: the description of the works and tasks agreed in writing.

These terms apply to your use of the site and to every service you request from the Company, unless a signed contract between the parties provides otherwise.

Where these terms conflict with a signed contract or an approved quotation, the contract or quotation prevails on the point of conflict, and the remaining provisions of these terms continue to apply.

Browsing or using the site is not in itself acceptance of an offer or a contractual commitment; a contractual obligation arises on approval of the quotation or signature of the contract.

To use the Services you must have full legal capacity to contract under the laws of the Kingdom of Saudi Arabia.

If you are contracting on behalf of an organisation, you confirm that you are authorised to do so and that your acceptance of these terms binds that organisation.

Our services are directed at organisations, entrepreneurs and professionals, and are not directed at children.

The Company provides technical services including — without limitation — website and e-commerce development, mobile applications, ERP and CRM systems, automation and AI solutions, hosting and technical support, design and brand identity, and digital marketing and search optimisation.

The scope of each project is defined in writing in the quotation or contract. Anything not expressly stated in the Scope of Work is outside it.

The Company may change its services or discontinue a service in future, without affecting projects already contracted and in progress.

Services and prices shown on the site are indicative and do not constitute a binding offer unless issued in a formal quotation.

Prices are stated in Saudi Riyals, and VAT is added at the applicable statutory rate unless stated otherwise.

The Company issues tax invoices in accordance with the e-invoicing requirements of the Zakat, Tax and Customs Authority.

• Payments fall due according to the schedule set out in the contract or quotation.
• Unless agreed otherwise, invoices are payable within fourteen days of issue.
• Fees paid for work actually performed are non-refundable.
• Third-party costs — domains, hosting, licences and cloud services — are for the Client’s account unless expressly stated to be included.
• The Client bears any bank transfer charges or payment gateway commissions.

If payment is more than fifteen days overdue, the Company may suspend the work or service after written notice, without this constituting a breach on its part and without prejudice to its right to claim what is owed.

The Client undertakes the following, and acknowledges that delay in them directly affects the timeline:

• Providing the information, materials, content, images and logos required, at the agreed times.
• Nominating a responsible person authorised to approve and decide.
• Reviewing deliverables and providing feedback within the agreed periods.
• Providing the necessary access to its own systems and accounts.
• Warranting that it holds the legal rights to all content, marks and data it provides.
• Complying with the laws of the Kingdom in respect of its activity and the content it publishes.
• Paying amounts due on time.

The Company is not responsible for delays or outcomes arising from the Client’s failure to meet these obligations.

• Performing the agreed works with the professional care customary in this field.
• Adhering to the agreed Scope of Work and timeline.
• Informing the Client of any material matter affecting delivery as soon as it becomes known.
• Preserving the confidentiality of the Client’s information under the confidentiality clause.
• Delivering the Deliverables in the agreed format.

The Company undertakes an obligation of means, not of result, in respect of outcomes that depend on factors outside its control — in particular search engine rankings, traffic volumes, conversion rates, app store decisions, and advertising platform policies.

Deliverables are handed over in stages or in a single delivery, as the contract determines.

The timeline is automatically suspended for the period of any Client delay in providing materials or approvals, and the delivery date is extended by the equivalent period.

Any request to add to or modify the approved Scope of Work is treated as a change request.

The Company assesses the effect of the change request on time and cost and issues a supplementary quotation; work on it begins only after written approval.

Both parties acknowledge that incremental expansion of requirements is the most common cause of delay in technical projects, and every change is therefore documented in writing without exception.

No intellectual property rights transfer before payment in full; until then, use of the Deliverables is licensed provisionally and revocably.

The Company may reference the project in its portfolio and show visual samples of it to demonstrate its experience, unless the Client requests otherwise in writing.

This does not extend to disclosing any confidential information, the Client’s own customer data, or sensitive commercial details.

You may at any time ask us to remove your name or mark from our portfolio pages, and we will do so.

Each party undertakes to keep confidential the information it learns from the other by reason of the contract, and not to disclose it or use it for any purpose other than performing the contract.

The confidentiality obligation does not extend to information that is publicly available without breach, was already held by the party before contracting, or must be disclosed to a competent authority by law.

This obligation continues for three years after the end of the contractual relationship, and without time limit in respect of personal data and trade secrets.

Personal data is processed in accordance with the Privacy Policy published on the site and with the Personal Data Protection Law and its Implementing Regulations.

On projects where the Company processes data on behalf of the Client, the Client is the data controller and the Company is the processor, and processing takes place in accordance with the Client’s instructions and the contract.

The Client acknowledges responsibility for the lawfulness of the data it provides to the Company and for obtaining the necessary consents from data subjects.

The service does not include hosting, support or maintenance after delivery unless expressly stated in the contract.

Where support or maintenance is agreed, its scope, duration and response times are set out in a separate annex.

Due care is taken to ensure continuity of service; the Company does not, however, warrant 100% availability, as this depends on infrastructure and network providers, and undertakes to inform the Client of any material outage and to work on resolving it.

Maintenance does not include developing new features, nor remedying faults arising from modifications made by the Client or a third party to the delivered systems.

Performing the service may require the use of third-party services or products, such as hosting, cloud services, payment gateways, advertising platforms and APIs.

Those services are subject to their providers’ own terms, prices and policies, and the Company is not responsible for their modification, interruption, price increases or discontinuation.

The Company endeavours to select reliable providers and to inform the Client of changes that affect them.

When using the site, the following are prohibited:

• Attempting unauthorised access to systems, accounts or data.
• Probing for vulnerabilities or scanning the infrastructure without prior written permission.
• Using automated tools in a way that harms the site’s performance or availability.
• Systematically extracting or copying the content without permission.
• Publishing or transmitting unlawful, abusive or infringing content.
• Impersonating the Company or any of its personnel.
• Using the site for any unlawful purpose.

The Company may restrict or block access for any user who breaches the above, and take such legal steps as are necessary.

When you send any content through our forms, by email or through our contact channels, you confirm that you have the right to send it and that it does not infringe the rights of any party.

You grant the Company a limited licence to use that content to the extent necessary to respond to your request or perform the service.

Please do not send sensitive personal data or confidential information through public forms; use the secure channels we provide where necessary.

The Company warrants that the Deliverables are free from material software defects affecting the performance of the agreed functions for thirty days from final delivery, unless a longer period is agreed.

Defects covered by the warranty are remedied at no charge within that period.

The warranty does not cover anything arising from:

• Modifications made by the Client or a third party to the Deliverables.
• Use of the Deliverables contrary to the documentation or the agreed purpose.
• Changes in third-party services or interfaces.
• Faults in infrastructure or hosting outside the Company’s management.
• Requests for new development or features.

Except as expressly stated, the Services and Deliverables are provided “as is” without further implied warranties, to the extent permitted by law.

The Company is not liable for indirect or consequential loss, including loss of profit, loss of business opportunity, damage to reputation, or loss of data arising from a cause outside its control.

The Company’s total liability to the Client, whatever its cause, is limited to the total amounts actually paid by the Client for the service in question during the twelve months preceding the event giving rise to the claim.

This limitation does not apply where the law does not permit liability to be limited, including gross negligence, wilful misconduct, and breach of personal data protection obligations.

The Client undertakes to indemnify the Company against any claim, loss or penalty suffered by it as a result of content, data or materials supplied by the Client that were unlawful or infringed the rights of others.

The party receiving a claim notifies the other in writing as soon as it becomes aware of it, and cooperates in defending it.

Neither party is liable for failure to perform its obligations where that failure arises from an event beyond its control that could not be foreseen or averted, such as natural disasters, war, epidemics, decisions of the competent authorities, or widespread outages in communications networks or infrastructure services.

The affected party notifies the other within a reasonable period, and the affected obligations are suspended for the duration of the event.

If the force majeure event continues for more than sixty days, either party may terminate the contract, with settlement of amounts due for work performed.

Either party may terminate the contract on fifteen days’ written notice, with settlement of amounts due for work performed up to the date of termination.

The Company may suspend the service or terminate the contract immediately in cases of material breach not remedied within seven days of notice, including extended non-payment or unlawful use of the service.

On termination, the Deliverables completed and paid for are handed over to the Client, and the confidentiality, intellectual property and limitation of liability clauses survive.

Neither party may assign its rights or obligations to a third party without the other’s written consent.

The Company may engage collaborators or service providers to perform part of the works, and remains responsible to the Client for performance of the contract.

Notices sent by email to the addresses stated in the contract are valid and effective.

The Company’s address for notices is [email protected], and for matters relating to personal data, [email protected].

Each party undertakes to inform the other of any change in its contact details.

The Company may update these terms from time to time to reflect changes in its services or in regulatory requirements.

The updated version is published on this page with the date of last update, and applies to subsequent use of the site and to contracts concluded after the date of publication.

Amendments do not apply retroactively to an existing contract except by written agreement between the parties.

These terms are governed by and construed in accordance with the laws in force in the Kingdom of Saudi Arabia.

The parties will seek to settle any dispute amicably within thirty days of one notifying the other of it.

If amicable settlement proves impossible, the competent judicial authorities in the city of Jeddah have jurisdiction to determine the dispute.

• If any provision of these terms is held invalid, the remaining provisions continue in full force.
• A party’s forbearance in enforcing a right is not a waiver of it.
• These terms, together with the contract and the Privacy Policy, constitute the entire agreement between the parties on their subject matter.
• Headings are for organisation only and do not affect interpretation.
• These terms are drawn up in Arabic, which is the authoritative reference in the event of any discrepancy with a translation.

For any question about these terms or about our services, contact us at:

• Email: [email protected]
• Privacy and data protection: [email protected]
• Phone: +966 56 081 1238
• Address: King Abdulaziz Road, Jeddah, Saudi Arabia
• Commercial registration: 4030463877